113 Burns Rd.
Slippery Rock, Pa. 16057
At the current time the most efficient way to contact us is via email. This is an online store intended to providing a method to make purchases online. We are not currently staffed to provide phone support. If you have a question related to a product on our website please email firstname.lastname@example.org. Emails will be responded to with 24 hours unless we are offsite for a racing event or closed for vacation or holidays. We apologize for any inconvenience that this may cause and appreciate your understanding. If you wish to call please leave a message at 724-368-9000.
About OST Dyno Online Store
The OST Dyno Online store was designed to provide our performance modification and tuning customers with easy access to products that we install, test, and tune in our shop. It also includes products and tools that we develop at OST Dyno. Our goal is to provide quality parts at a competitive price. If you find a product at a lower price elsewhere please let us know. Our goal is to offer the lowest prices legally permitted by manufacturers agreements.
The OST Dyno Online Store accepts orders to the United States, Canada, Mexico, Australia, New Zealand, most of Europe, and a number of other countries. Orders delivered in the US can not be sent to a PO Box, APO or AFO address. The OST Dyno Online Store offers several domestic shipping options and most available items ship the same day if the order is received by 1PM Eastern Time. International orders usually leave the warehouse the same day or next day. Shipping charges and sales tax will be shown before an order is finalized provided that the ship to postal code is correct. If an item is not available, it will be shipped when it becomes available unless you contact us to cancel the order. After an order is submitted you will receive an e-mail confirmation. You will receive another e-mail confirmation after the order has been shipped.
Orders Shipped Outside the lower 48 states – You will be required to pay additional shipping charges, applicable duties and taxes on each shipment. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee may also charged to process shipments and present the requisite customs paperwork to customs on the importer’s behalf. These fees are not included in the amount you pay OST Dyno Online Store. Please contact your local customs authority for more information.
Sales Tax (United States)
Sales tax is added to most US orders. OST Dyno Online Store collects and pays sales tax to most US states.
Credit Card Refund Policy
IMPORTANT NEW REFUND POLICY: Due to a recent change imposed upon us by the credit card companies we will not be able to refund the credit card fees charged to us on any purchase made. The credit card companies have changed their policy and will be retaining the credit card fees from us and our customers regardless of the reason for a refund being issued This fee withholding policy begins 10/16/19. For example, if you purchase a $5,000 product from us we receive $4,840 after the credit card company takes their fee (this is a USA purchase example, international fees are higher). If the order is cancelled we can only refund you the $4,840 we received. This policy only applies to credit card purchases – check, wire transfer and cash payments will receive full refunds.
If your package arrives damaged photograph and save all packaging material for the shippers inspection. Please email email@example.com as soon as possible to report the damage. We must submit your claim to the shipper within 3 days. The shipper will inspect and may request to pick up the damaged merchandise and return it to us. OST Dyno Online Store will accept returns within 10 days of purchase for refund as long as the item is unopened, unused and a return authorization number has been issued. Returns will not be accepted without a return authorization number. No collect shipments will be accepted. Returns, other than those that are due to a factory defect are subject to a 15% restocking fee. No returns will be accepted for “custom ordered” items. If you have a return, please e-mail firstname.lastname@example.org to obtain a return authorization number. Shipping and handling fees will not be refunded. All refunds will be credited to the credit card used in the transaction. Properly pack, insure, and ship your return by ground prepaid. We will refund your return ground shipping charges if the reason for the return is due to our mistake.